FAQ

We are pleased to offer complimentary ground shipping for orders delivering within the contiguous United States. The shipping cost displayed at checkout may not reflect all duties, taxes, or fees on international shipments, for which Elizabeth Hooper Studio is not responsible. 

Orders within the United States may be exchanged for store credit within seven days of delivery, however, we are not able to accommodate returns. Custom orders are not eligible for return or exchange, as we have made the piece especially for you. 

If you would like to initiate an exchange for an eligible item, email hello@elizabethhooper.com with your order number and the details of your request. We will be in touch promptly to coordinate. Please note that we are not responsible for the cost of return shipping. Items returned for exchange must be unworn, in perfect condition as received, and include original packaging. If an item returned for exchange is damaged, we reserve the right to deduct a repair fee from your credit. 

Please direct any questions you have before purchasing to us at hello@elizabethhooper.com. We would be happy to help you select the perfect piece and can answer any questions you have about our jewelry. 

For items that are not ready to ship (specified as “made to order” at checkout), we will custom make as soon as we receive payment. Our workshop typically needs six to eight weeks to produce custom orders by hand, and we will let you know of any delays should they arise. You may contact us directly to check the status of your made to order piece.

We love to craft custom pieces! If you are interested in commissioning a one-of-a-kind piece of jewelry, please send details to hello@elizabethhooper.com.