shipping & returns
Shipping Information
Items ship within 2-5 business days from the purchase if it is in stock. Each item is made by hand and to order, and will be processed in the oder which it was received; this may take up to 2 weeks. Please contact us for inquiries on rush or expedited shipping as well as quotes on international shipping.
GROUND —FREE
2ND DAY — $18 flat rate
OVERNIGHT – $40 flat rate
INTERNATIONAL TO CANADA – Contact for shipping quote
Easy Returns & Exchanges
-
We will accept items for exchange or refund within 21 days of receipt.
-
Item must be returned in new and re-saleable condition.
-
Sale items are non-returnable.
-
Once your return is processed, you will receive a refund notice by email.
-
Email to HELLO@ELIZABETHHOOPER.COM with PO number, the item to be returned and the reason for return. Include your email, mailing address and daytime phone number.
-
A Return Authorization MUST be obtained by phone or email BEFORE returning any items.
-
We will email a U.S. Postal Service return label. Apply this label to your package return and send it through the U.S. Postal Service.
-
Once the item is received we will process the exchange or refund.
-
Pack the return item in a protected and secure manner. We are not responsible for items damaged or lost in transit.
-
