shipping & returns

Shipping Information

Items ship within 2-5 business days from the purchase if it is in stock. Each item is made by hand and to order, and will be processed in the oder which it was received; this may take up to 2 weeks. Please contact us for inquiries on rush or expedited shipping as well as quotes on international shipping.

GROUND —FREE
2ND DAY — $18 flat rate
OVERNIGHT – $40 flat rate
INTERNATIONAL TO CANADA – Contact for shipping quote

Easy Returns & Exchanges

  • We will accept items for exchange or refund within 21 days of receipt. 

  • Item must be returned in new and re-saleable condition.

  • Sale items are non-returnable.

  • Once your return is processed, you will receive a refund notice by email.

    • Email to HELLO@ELIZABETHHOOPER.COM with PO number, the item to be returned and the reason for return. Include your email, mailing address and daytime phone number.

    • A Return Authorization MUST be obtained by phone or email BEFORE returning any items.

    • We will email a U.S. Postal Service return label. Apply this label to your package return and send it through the U.S. Postal Service. 

    • Once the item is received we will process the exchange or refund.

    • Pack the return item in a protected and secure manner. We are not responsible for items damaged or lost in transit.